Authors: Bruce Guptill, Mike West, Alex Bakker and Bill McNee After weeks of marketplace speculation, Dell Inc. has formally announced its intention to buy back its outstanding shares and privatize the company for approximately $24.4B. The move will take ...

Author: Mike West Today’s businesses are doing their work through a new Cloud-based array of time- and location-independent computing capabilities – Collaboration, Mobile, Social and Analytics – plus Integration services which together make the Boundary- ...

Author: Bill McNee, Mike West As part of our ongoing Executive Insights research program, Saugatuck’s Bill McNee and Mike West recently caught up with Paul Daugherty, Chief Technology Architect at Accenture. Published originally as a 2-part set of delive ...

Author: Charlie Burns The ongoing and broadening popularity of Cloud IT continues to provide an evolving market opportunity for technologies and services that assist in selection of Cloud offerings and assist in Cloud adoption and use. In early 2011 Saug ...

Authors: Bill McNee and Mike West As part of our ongoing Executive Insights research program, Saugatuck’s Bill McNee and Mike West recently caught up with Paul Daugherty, Chief Technology Architect at Accenture. Here Daugherty offers a range of insightfu ...

Authors: Bill McNee and Mike West As part of our ongoing Executive Insights research program, Saugatuck’s Bill McNee and Mike West recently caught up with Paul Daugherty, Chief Technology Architect at Accenture. Here Daugherty offers a range of insightfu ...

Author: Robert Cohen This Strategic Perspective offers a vision of what the telco of 2017 will look like. It assumes that most telcos will transform themselves into “cloud services-providing” telcos by 2017. The analysis examines trends that will lead to ...

Author: Bruce Guptill Four years ago, Saugatuck looked at nascent SaaS providers and their SLAs, or lack thereof, and provided guidance for enterprise buyers and executives regarding the most important aspects of SaaS SLAs to be negotiated. Our guidance ...

Authors: Brian Dooley and Bruce Guptill Acquisition of SaaS and other Cloud-based IT and business services has always differed across the globe, due to factors such as relative market maturity, average business size, and state of the economy. We first p ...

Author: Robert Cohen Telcos are already playing significant roles in Cloud IT and business services, but there remains a long road for them to travel. To play a central role in providing Cloud services, telcos will need to transform themselves in a numbe ...

Author: Bill Kirwin The universe of IT assets is becoming increasingly abstracted by virtualization and service-based provisioning. Is it time to fold up the IT asset management (ITAM) tent or split the leftovers between the business units, facilities, t ...

Author: Steve Kovsky While IT leaders are increasingly learning to overcome unwarranted reticence and encouraging their organizations to embrace the Cloud, real security-related risks associated with Cloud IT remain a threat, and organizations must modif ...

Author: Bruce Guptill We're in the midst of an economic shift in innovation sourcing that will cause significant, ongoing alterations in the abilities of IT providers to compete, while altering the abilities of user enterprises to offshore, relocate, or ...

Authors: Brian Dooley and Bruce Guptill Report Overview: The latest research from Saugatuck Technology shows that we are in the midst of an economic shift in innovation sourcing that is pushing more than half of IT providers to outsource and off-shore t ...

Author: Mike West In this 2-part Strategic Perspective, we review seven leading trends impacting the value that can be realized through the Cloud Services layer.In Part 2, we discuss the next three of these Cloud Services trends: 5. ISVs migrating to th ...

Author: Mike West, Bill McNee In this 2-part Strategic Perspective, we review seven leading trends impacting the value that can be realized through the Cloud Services layer.In Part 1, we discuss the first four of these Cloud Services trends: Three key ...

Authors: Alex Bakker, Bruce Guptill Over the past year-plus, Saugatuck’s research programs have increasingly indicated that the phenomenon of “Big Data” – i.e., volumes and types of data that have outgrown traditional means of holding, analyzing, reporti ...

Author: Lisa Pierce This Strategic Perspective assesses how Unified Communications-as-a-Service (UCaaS) suppliers can emerge potentially stronger from the recession by moving beyond telephony-centric UC applications to those that knit UC with analytics t ...

Author: Bill McNee The IT and BPO services market is undergoing a period of deep structural change that is challenging the finely tuned market positions and business models of traditional services providers. Critical business change is occurring across s ...

Authors: Steve Kovsky and Bruce Guptill Successful Cloud tests and pilot programs in the corporate world have led a growing number of these companies to adopt a Cloud-first strategy for new IT service and application initiatives. This Strategic Perspecti ...