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Author: Bill Kirwin According to Saugatuck’s 2011 Social Business Survey, inter-company work facilitation is dead last on buyers’ and users’ lists of business goals. However, inter-company work facilitation is also seen as having one of the highest poten ...
Authors: Bruce Guptill, Larry Perlstein Research In Motion (RIM), makers of the once-ubiquitous Blackberry devices and message service, announced on Oct 26, that the expected software upgrade for its PlayBook tablet computer is not expected to ship until ...
Authors: Alex Bakker, Bill Kirwin Enterprise Social Networks, Collaboration tools, and Big Data form the backbone of a new trend that Saugatuck has named the Quantified Enterprise™, or QE. This represents a look at a future where data-driven organization ...
Authors: Charlie Burns, Bruce Guptill The concerns expressed by enterprise IT and Business leaders regarding their adoption, use and management of Social Business IT suggest that their enterprises are forging ahead without addressing significant challeng ...
Authors: Bill Kirwin, Bruce Guptill One indication of the growing use and impact of Cloud – from PaaS to IaaS to SaaS to BPaaS – is the growing concern among IT and business leaders regarding Cloud’s overall and long-term costs. Saugatuck routinely handl ...
Author: Bruce Guptill Saugatuck’s participation in industry events provides not only a forum for us to deliver and discuss our research, but also a forum for our audience to share with us what they find interesting, useful, and important. Saugatuck’s par ...
Authors: Mike West, Charlie Burns, Bill Kirwin To enable the mainstream enterprise use of Clouds, on October 12, 2011 IBM announced: IBM SmartCloud Application Services – A new service that will give enterprises a platform to realize the cost and time ...
Authors: Larry Perlstein, Bill McNee As the deployment of social business technologies continues to grow and become an important component of corporate marketing strategies and customer interactions, companies need to establish appropriate guidelines for ...
Authors: Bruce Guptill, Alex Bakker, Charlie Burns, Mike West, Bill McNee This data report summarizes and presents key data, analysis, and insights developed from Saugatuck Technology’s 2011 Social Business Technology research program. The research progr ...
Authors: Brian Dooley, Bruce Guptill, Bill McNee, Mike West “Big Data” is an increasingly-used but often ill-defined term, spurred in large part through the growth of Cloud IT and Cloud Business. While not a fundamentally new topic, Big Data has risen to ...
Author: Bruce Guptill Saugatuck’s recent global survey of more than 200 IT and business executives indicates that what’s hot today is expected to be hot for years to come. Executives taking our survey rank today’s leading Social IT providers as those the ...
Author: Mike West Integration redefines the meaning and the value of solutions and platforms in the Cloud. Instead of a standalone set of Cloud resources, integration enables both economy and synergy, innovation and reach, as solutions and technologies l ...
Author: Bruce Guptill At least 80 percent of IT and business leaders indicate that their organizations have realized at least some business improvements through the use of Social Business IT. However, real-world quantification is not as forthcoming as is ...
Authors: Charlie Burns, Bruce Guptill The adoption of, and use by, commercial enterprises of social media and technologies (e.g., web conferencing, messaging, Facebook, Twitter, et al) is well chronicled. What is less well known is how, and how well, ent ...
Authors: Bill Kirwin, Bruce Guptill, Bill McNee Traditional IT Total Cost of Ownership (TCO) is a well recognized methodology for understanding and managing IT costs in on-premise environments. However, Cloud IT has arrived as a legitimate, attractive an ...
Authors: Alex Bakker, Mike West On September 28, Amazon announced three upgraded Kindle book readers ranging in price from $79 to $149 and its much anticipated Kindle Fire, priced at $199, a tablet designed as a consumer content device. Out of the gate w ...
Authors: Robert Cohen, Bruce Guptill “Cloud-in-a-box” solutions from telcos and other providers will vastly increase SMB Cloud usage, and enable significant counter-cyclical economic shifts, by making it easier for SMBs to obtain and utilize private-Clou ...
Author: Alex Bakker Gamification, the process of incorporating game mechanics into non-game interactions and applications, offers a new way of improving engagement with Social Business applications. This Strategic Perspective proposes a definition for ga ...
Author: Mike West Year after year the Dreamforce conference sets the bar for Cloud industry excellence. This year, the Day One program brought into clear focus the theme of “The Social Enterprise” and introduced the Salesforce Social Enterprise Stack and ...
Authors: Brian Dooley, Bruce Guptill Big Data has risen to prominence recently as a result of the accelerating rate of data creation, combined with the advent of Cloud-based methods for accessing, managing, storing and analyzing extremely large vol ...
Authors: Alex Bakker, Bruce Guptill Over the past year-plus, Saugatuck’s research programs have increasingly indicated that the phenomenon of “Big Data” – i.e., volumes and types of data that have outgrown traditional means of holding, analyzing, reporti ...
Author: Steve Kovsky Riding the coattails of Cloud-enabled applications that allow end-users and groups to access corporate networks and interact with colleagues, regardless of their physical location, mobilization is accelerating throughout the enterpri ...
Author: Charlie Burns Ongoing discussions with users and providers suggest that Private Clouds, at least in concept, are growing in popularity particularly within larger enterprises. This popularity appears to result from a belief, promoted by media and ...
Author: Bruce Guptill Twitter announced its new Web Analytics service during the TechCrunch Disrupt conference on Tuesday 14 Sept 2011. Currently in limited availability, the service is planned for a market-wide rollout by 31 Oct 2011. While a variety o ...
Author: Charlie Burns Recently we urged IT management organizations to be prudent and to practice comprehensive diligence when implementing a Cloud-based workload. We also recently identified and assessed how the nature and the usage of Cloud IT are driv ...
Authors: Bruce Guptill, Mike West, Bill McNee On August 31 2011, Saugatuck Technology published its first Cloud Leadership Report, which summarizes key insights, positions, and best practices from our inaugural Cloud Business Summit event earlier this ye ...
Authors: Bill McNee, Bruce Guptill, Mike West On May 10, 2011, Saugatuck Technology launched the first in what will be a series of executive-level events that brings together the most Cloud-experienced technology leaders and senior business strategists, ...
Authors: Bill McNee, Bruce Guptill, Mike West, Alex Bakker Top-line data report associated with Saugatuck’s 2011 Social Business Technology survey, conducted in partnership with Information Management magazine. In total, 224 senior business and IT execut ...
Authors: Bruce Guptill, Bill McNee, Mike West, Alex Bakker Saugatuck Technology’s 2011 global Social Business IT survey indicates that the majority of Social Business IT is being acquired and deployed by business units and users to improve knowledge shar ...
Author: Brian Dooley The BRIC countries are in a position to move ahead quickly in Cloud IT implementation. The potential benefits of Cloud services in these areas are very high, and they represent significant markets for this technology. However, take-u ...
Author: Steve Kovsky Some enterprise CIOs are alarmed by their users accessing the Cloud for “self-service” application delivery. Others are elated. Whether formally endorsed or not, users are getting more adept at working directly with SaaS vendors to m ...
Author: Alex Bakker Saugatuck’s recent Social Business IT survey suggests that enterprise users are still unsure how to leverage Social tools to solve complicated business problems, and instead are gravitating toward “low-hanging fruit” – i.e., instances ...
Authors: Bill Kirwin and Bruce Guptill The majority of IT initiatives fail to meet expectations. The very nature of traditional IT projects makes these expensive lessons. Cloud IT has the potential to dramatically reduce the cost of IT project fail ...
Authors: Mike West and Bill McNee Recent survey research by Saugatuck Technology reveals growing demand for Cloud / SaaS-based solutions to help manage IT infrastructure is building – especially for complex, hybrid, Cloud and on-premises workloads. Leadi ...
Authors: Mike West and Bill McNee In this Strategic Perspective, we present some of the most important top-line findings from a recent survey of 273 North American and European senior IT executives concerning the emerging demand for SaaS/Cloud IT managem ...
Author: Charlie Burns In 2007 we offered guidance on how several disruptors (at the time), would comprise both a requirement and a catalyst for an evolution and a transition in IT management (e.g., Open Source, SOA, SaaS and utility computing). Since tha ...
Author: Lisa Pierce This Strategic Perspective assesses how Unified Communications-as-a-Service (UCaaS) suppliers can emerge potentially stronger from the recession by moving beyond telephony-centric UC applications to those that knit UC with analytics t ...
Author: Bruce Guptill Google helped wake up and shake up Cloud, mobility, consumer, and enterprise IT markets with its announcement early Monday August 14 that it plans to acquire Motorola Mobility. Motorola Mobility in turn announced Monday that it had ...
Author: Bruce Guptill Saugatuck’s continuing research with independent software vendors (ISVs) indicates that most are investing in one or more forms of Cloud/SaaS offering development or refinement. Of course, not all are in the same stages of Cloud mat ...
Author: Bruce Guptill Ongoing Saugatuck interview programs with independent software vendors (ISVs) worldwide indicate that the vast majority are moving toward a future in Cloud, but not necessarily a Cloud future. Uncertainty about Cloud adoption and us ...
Authros: Adam Weidembaum and Bill McNee Through both the front door and the back door, social business technologies are penetrating the workplace. Use of social technologies for both internal and external business purposes is becoming commonplace, and co ...
Author: Charlie Burns and Alex Bakker This week Amazon Web Services (AWS) experienced two service outages in facilities on different continents. Not surprisingly, there has been considerable media and analyst focus and hyperbole on the causes, durations, ...
Authors: Bruce Guptill and Lisa Pierce Based on US-based carriers’ actions and announcements in recent months, the era of one-price, all-you-can-use bandwidth is reaching its end. Saugatuck sees this as unsurprising, inevitable, and eminently predictable ...
Author: Bruce Guptill In 2009, Saugatuck published a rationale and guidelines for a periodic “refresher” of IT organizations that would enable better/faster/easier adoption of new technologies. Given the vast and rapid growth of Cloud IT since then, we r ...
Authors: Bruce Guptill and Bill McNee Cloud is much more than software and IT infrastructure delivered, used, and paid for services. Cloud enables and engenders new business opportunities, whether within and on top of existing business, or in new areas t ...
Author: Mike West In June of this year we reached out to Aria, MetraTech, Monexa, RevX, Vindicia, and Zuora, all Cloud billing and payments providers we first assessed in depth in November 2009. We asked three brief questions designed to elicit from the ...
Author: Bruce Guptill Saugatuck research indicates an emerging shift in the acquisition and use of collaborative business IT, with significant change and expansion within the next three years. This Strategic Perspective examines how the “footprint” of en ...
Author: Bruce Guptill Saugatuck’s Effectiveness Gap™ model, introduced in 2007, has provided a simple yet effective means for IT buyers to assess their business needs against existing systems to help determine needs for new solutions. This Strategic Pers ...
Author: Bruce Guptill One of the most persistent suppositions and myths in IT today is that Cloud-based software development is less expensive, and delivers better results in less time, due to the wide availability and low cost of tools and resources. M ...
Author: Alex Bakker While Social Business technologies have evolved rapidly and drastically, Social Analytics solutions have been left behind, and are still little more than basic measurement solutions. In order to understand the value derived from ...